Shipping Policy
Last updated: 10 March 2026
1. Dispatch Location and Processing Time
All orders are dispatched from Riga, Latvia. Orders are processed and shipped within 24 hours of confirmed payment. Business hours are Monday through Friday, excluding Latvian public holidays.
Orders placed on weekends or public holidays will be processed on the next business day. You will receive a dispatch confirmation with tracking information once your order has shipped.
2. Shipping Coverage
BasedPeps ships to European destinations only, including both EU and non-EU European countries. Orders from outside Europe cannot be processed.
3. Shipping Carriers
We use reputable shipping carriers selected for reliability, tracking capability, and appropriate handling of research materials. Specific carriers may vary by destination and are selected at our discretion to ensure optimal delivery. Carrier details are included in your dispatch confirmation email.
4. Tracking
Tracking is provided on all orders. A tracking number is issued upon dispatch confirmation and sent to the email address provided at checkout. You can use this number to monitor your shipment's progress through the carrier's tracking portal.
If you have not received your tracking number within 72 business hours of payment confirmation, please contact us via the contact form.
5. Packaging
All orders are shipped in discreet, plain, unmarked packaging with no external branding, product descriptions, or company markings. Sender information is presented neutrally. Your order arrives privately and securely.
Products are packaged to ensure stability during transit, including appropriate cushioning and tamper-evident seals where applicable.
6. EU Shipments — Single Market
Orders shipped within the European Union Single Market benefit from free movement of goods. There are no customs duties, import taxes, or border inspections for intra-EU shipments. Delivery times within the EU typically range from 2 to 7 business days depending on destination.
7. Non-EU European Shipments
For shipments to European countries outside the European Union (e.g. Switzerland, Norway, United Kingdom):
- The buyer is fully responsible for compliance with their country's import laws, regulations, and restrictions concerning research chemicals.
- The buyer is responsible for any import duties, customs fees, VAT, or taxes levied by their country's customs authority.
- BasedPeps is not liable for shipments delayed, seized, or refused by customs authorities in the destination country.
- BasedPeps makes no representation that any product is lawful to import into any particular jurisdiction. It is the buyer's sole responsibility to verify legality before ordering.
Delivery times to non-EU European countries typically range from 5 to 10 business days. Remote locations may experience longer transit times.
8. Shipping Costs
Shipping rates are fixed and applied at checkout based on the delivery country:
- Latvia — Free shipping on all orders.
- Orders €150 or more — Free shipping to any European destination.
- All other European countries — €15.00 flat-rate per order, regardless of weight.
BasedPeps currently ships to European destinations only. Orders to countries outside Europe cannot be processed. The applicable shipping cost is shown in the order summary during checkout and is confirmed before payment.
9. Lost or Damaged Orders
If your order is lost or arrives damaged, please follow this process:
- Contact us within 14 days of the expected delivery date (for lost orders) or within 48 hours of receipt (for damaged orders) via the contact form.
- For damaged items, provide photographs of the damaged packaging and products.
- Include your order number and tracking number in all correspondence.
Upon verification, BasedPeps will, at our discretion, reship the affected items at no additional cost. No monetary refunds are provided for lost or damaged shipments. Claims for lost orders cannot be processed until the carrier's investigation period has elapsed (typically 15–30 business days from the dispatch date). BasedPeps is not liable for delays caused by carrier investigations.
Customs seizures: If your shipment is seized by customs authorities, you may be eligible for a one-time reshipment. Please refer to Terms of Service, Section 6d for the full customs seizure reshipment policy, including the requirement to provide an official customs seizure notice.
10. Undeliverable Orders
If an order is returned to us due to an incorrect address, unclaimed delivery, or refusal at the destination, the buyer is responsible for reshipment costs. BasedPeps will contact the buyer to arrange reshipment. No monetary refunds are issued for undeliverable orders. Please refer to Terms of Service, Section 6 for the full returns and refunds policy.
11. Restricted Destinations
BasedPeps reserves the right to decline shipments to any destination where we reasonably believe the order cannot be legally fulfilled or safely delivered. We may request additional documentation or verification before processing orders to certain jurisdictions.
12. Contact
For shipping inquiries, please contact us via the contact form on our website. We aim to respond to all shipping queries within 24 business hours.